Frequently Asked Questions

Bills are generated on the 1st of each month and payment is due by the 20th. A 10% late fee is applied to any unpaid balance on the 21st. Accounts with unpaid balances may be subject to disconnection on the last business day of the month.

You can pay online through our NexBillPayOnline, by mail, in person at our office, or using our after-hours drop box. Visit our Payment Options page for full details.

Sign up for e-billing through our NexBillPayOnline. Once enrolled, your statement will be delivered by email each month instead of by mail.

Yes. Please call our office at (256) 495-2471 before your due date to discuss payment arrangement options. We’re here Monday–Friday, 8:00 AM–4:30 PM.

Higher bills are often caused by increased usage, a running toilet, a dripping faucet, or an irrigation issue. You can review your usage history in the NexBillPayOnline. If you believe there may be an error on your bill, call us at (256) 495-2471.

Call our office at (256) 495-2471 or visit us in person at 513 Alabama Avenue during business hours, Monday–Friday, 8:00 AM–4:30 PM. Please have your identification and the service address ready.

Contact our office by phone or in person as soon as possible before your move date. We recommend giving at least 2–3 business days notice so we can schedule a final meter read and process your account correctly.

Deposit requirements vary based on your account history and type of service. Please call us at (256) 495-2471 and we can walk you through what will be needed to get your service started.

First check if the issue is isolated to one fixture or throughout your home. If it’s throughout, call us at (256) 495-2471 during office hours so we can check for issues on our end. For a possible main break or urgent situation, call us any time — our emergency line is available 24/7.

Your meter is typically located near the curb or property line in a small underground box. Read the numbers left to right just like a car odometer. If you’d like help understanding your reading, give us a call at (256) 495-2471.

Leaks on the customer side of the meter (inside your home or on your property) are the homeowner’s responsibility. Leaks between the meter and the main line are handled by Bridgeport Utilities. If you’re unsure, call us and we can help determine the source.

Call our office at (256) 495-2471 during business hours. A service technician will need to inspect the line and appliances before gas is turned on. Do not attempt to connect gas appliances yourself.

Always call Alabama 811 (dial 811 or 1-800-292-8525) before you dig — it’s the law. They will mark underground utility lines at no charge. Never dig without calling first, as underground gas and water lines can cause serious injury.

Leave the area immediately. Do not turn any light switches, appliances, or electronics on or off. Do not use your phone inside. Once you are safely outside and away from the building, call us at (256) 495-2471 or dial 911 if there is immediate danger. Do not re-enter until cleared by our crew.

Yes. Call (256) 495-2471 any time — day or night, weekends, and holidays. Our emergency line is always staffed for gas leaks, water main breaks, and other urgent issues.

After-hours emergencies include gas leaks, water main breaks, complete loss of water service, and any situation that poses an immediate health or safety risk. Billing questions, service transfers, and general inquiries should be handled during regular office hours.