Billing
Everything you need to know about your monthly statement — cycle dates, due dates, e-billing, and how to reach us with questions.
Understanding Your Bill
Billing is based on monthly usage, which is shown on your statement. Use the sample bills below to familiarize yourself with what your bill looks like — and what to expect if a balance becomes overdue.
Example Bill
A typical monthly statement in good standing. See how charges, usage, and due dates are displayed.
View PDF Past DueDisconnect Pending Example
Shows what your bill looks like when a balance is overdue and service disconnection is pending.
View PDFBilling Cycle Dates
Bills are generated and mailed on a monthly cycle. Please review the schedule below so you know when to expect your bill, when payment is due, and when late fees or disconnection may apply.
| Milestone | When It Occurs | Details |
|---|---|---|
| 📄 Bill Date | Varies based on your account | Your statement is generated and sent each month. The exact date may vary depending on your service and when you signed up. Contact your utility provider for more information. |
| 💳 Due Date | 4th of the following month | Payment must be received by the 4th of the month, to avoid any additional charges. |
| ⚠️ Late Fee Applied | Business Day after 4th of each month | A late fee of 10% will be applied to any previous unpaid balance on the business day after the 4th of the month. |
| 🚫 Cutoff Date | Dates May Vary | Cutoff dates may vary – but past due balances are always due by 4 pm on the 20th of each month. |
* If a due date or cutoff date falls on a weekend or holiday, the deadline moves to the next business day. Contact our office at (256) 495-2471 if you have questions about your account.
E-Billing
Go paperless — sign up through our E-Bill signup portal.
Billing Questions?
Monday – Friday, 8:00 AM – 4:00 PM