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Payment Options

Auto Pay & E-Billing


Important: If you are currently on Bank Draft / EFT, contact Customer Service to change or remove your payment method. If you are on AutoPay, changes can be made in the portal by you directly.
1
Sign in to the NexBillPayOnline

Visit NexBillPayOnline and log in with your username and password. If you don’t have an account yet, select Sign Up and register using the account number found in the upper right corner of any bill we’ve mailed you.

Open NexBillPayOnline
2
Select “Edit Profile” Left sidebar

After signing in, locate Edit Profile in the navigation menu on the left side of the home screen. Click it to open your account profile settings.

Portal home — Edit Profile highlighted in left sidebar
NexBillPayOnline home screen showing Edit Profile highlighted in the left sidebar
3
Find “Bill Delivery Preferences” Scroll down

Once inside Edit Profile, scroll down to the Bill Delivery Preferences section. Your current billing method is listed for each service address. Click Update Information to make changes.

Edit Profile — Bill Delivery Preferences with Update Information button
Bill Delivery Preferences section with Update Information button
4
Select your preference & save

Use the dropdown menus to choose a billing method for each service address — Email and Paper Statement, Email Statement Only, or Paper Statement Only. Use the Assign All checkboxes at the top to apply the same option to all locations at once. Click Save Changes when done.

Bill Delivery Preferences — edit mode showing dropdowns and Save Changes
Billing preference dropdowns with Save Changes button

Setting up AutoPay

AutoPay enrollment is managed through the Payments section of the customer portal. Once logged in, select Autopay Enrollment from the home screen to add or manage your automatic payment method. If you are currently on Bank Draft / EFT, please call us at (256) 495-2471 — Monday through Friday, 8:00 AM – 4:00 PM — and our staff will assist you.

Ready to enroll?

Log in to NexBillPayOnline to set up AutoPay and paperless billing on your account.

Go to NexBillPayOnline